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Improving Customer Service

RepeaterStore by Brendan Gill

RepeaterStore is a leading e-commerce storefront focused on selling wireless repeaters; those little devices that make your iPhone work inside your apartment (where you get no coverage).

Using Twilio, RepeaterStore now enables customers to pick up their phone (landline, probably) and call-in to enter their order ID and automatically retrieve their tracking number and detailed order status. If a package hasn't been delivered yet, customers receive an expected delivery date and can even select to have the details emailed with just the press of a button.

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